Frequently Asked Questions (FAQ)

We’ve compiled answers to the most common questions to make your shopping experience with Lovonta smooth, transparent, and enjoyable.

Shopping

What kind of products do you offer at Lovonta?

Are your products safe for sensitive skin?

Do you offer gift wrapping or personalized messages?

Are Lovonta products cruelty-free?

Payment

What payment methods do you accept?

Is my payment information secure?

Why was my payment declined?

Orders & Returns

How long will it take to receive my order?

Can I track my order?

What is your return policy?

What should I do if my item is damaged or missing?